Privacy Policy

1. What personal data we collect

• Contact and account data: name, email address, phone number, and other details you provide.
• Booking and trip details: travel dates, participant details, requests, and related communication.
• Form submissions: messages sent through contact/lead forms.
• Technical data: device and usage data (for example, IP address, browser type, pages viewed) collected through server logs and similar technologies.

2. How we use personal data

We use personal data for purposes including:

• processing bookings and requests;
• communicating with you about your trip and service;
• managing customer support and handling inquiries;
• improving our services and website performance;
• complying with applicable legal obligations.

3. Legal basis for processing (LV)

We process personal data in accordance with the Fizisko personu datu apstrades likums (Personal Data Processing Law), including where processing is necessary to perform a contract or take steps before entering into a contract, and where processing is necessary for legitimate business purposes and compliance with law.

4. When we share personal data

We may share personal data with:

• Service providers who help us deliver trips and operate the website (for example, hosting, booking-related logistics), under appropriate confidentiality and data protection terms;
• Authorities where required by law;
• Other parties in connection with a business transaction (such as reorganization) where required safeguards are in place.

5. International transfers

If personal data is processed outside Latvia, we take measures designed to ensure that transfers are handled in line with applicable Latvian requirements under the Fizisko personu datu apstrades likums (Personal Data Processing Law).

6. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill bookings, handle customer support, and meet legal, accounting, and dispute-related obligations.

7. Your rights

Depending on applicable law, you may have rights to access, rectify, erase (where applicable), restrict processing (where applicable), and object to processing, as well as rights related to complaint and enforcement. Please contact us using the details in the footer to exercise your rights under the Fizisko personu datu apstrades likums (Personal Data Processing Law).

8. Out-of-court dispute resolution

If you are a consumer, you can use out-of-court dispute resolution options provided under Latvian consumer protection rules, including those consistent with the Patērētāju ārpustiesas strīdu risinātāju likums (Law On Out-Of-Court Consumer Dispute Resolution Bodies). For consumer rights regarding distance contracting and required pre-contract information, see also Noteikumi par distances līgumu (Regulations regarding distance contracts) and Patērētāju tiesību aizsardzības likums (Consumer Rights Protection Law).